Literature Review: Home Care Services in Improving Patient Satisfaction

Abstract

High hospital care costs and long lengths of stay are common problems faced by patients, particularly those from low socioeconomic backgrounds who require affordable and accessible health services. The increasing cost of health care and significant budget constraints have encouraged the development of home care services as an alternative strategy to reduce hospitalization costs and duration. This study aims to review the literature on the role of home care services in improving patient satisfaction. Articles were retrieved from Google Scholar, Google Cendekia, and PubMed databases published between 2015 and 2020. The findings indicate a significant relationship between home care services and increased patient and family satisfaction. Home-based care provides a more comfortable environment than hospital care, contributing to faster recovery and improved psychological well-being. However, limited public trust, inadequate socialization, and insufficiently trained health professionals remain challenges. Therefore, strengthening socialization programs and improving the competence of home care teams through training are recommended.